A type of negative communication which includes name-calling and nonverbal cues is

a. defensiveness.
b. criticism.
c. stonewalling.
d. contempt.

Answer: d

Communication & Mass Media

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What is identified as an approach and philosophy toward completing business transactions that focuses on satisfying customers' needs and wants?

A) advertising B) marketing C) public relations D) journalism E) social media

Communication & Mass Media

Anna knows she wants her persuasive speech to be about dogs, but then she narrows it down to persuading her audience to adopt a dog. Anna has found the _____ of her speech

a. supporting materials b. organizational pattern c. general purpose d. specific purpose

Communication & Mass Media