Pseudoconflict is when the parties actually are in agreement, but misunderstanding prevents them from seeing the area of agreement and compatibility

Our ability to interpret messages is influenced by our ability to

a. engage in critical thinking and by how well we can remember messages. b. select out the part of the message that interests us the most. c. engage in confrontational listening in order to get what we want. d. convince others to see our side of an issue. e. None of the above

Which of the following is most likely to make someone seem like a competent speaker?

A. highlighting the organization of his or her speech B. reading his or her speech without looking up C. exceeding the time limit because he or she has a lot to say D. dressing in blue jeans and a T-shirt