When addressing a grievance interview, which of the following is important?
A. Keeping information confidential
B. Using mostly hearsay
C. Recognizing that any situation can be worked out if the two people just sit down
and discuss it.
D. Avoiding forgiving anyone until he or she has adequately compensated you.
A
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When using brief illustrations, it is often stronger to use
a. only one at a time, throughout your speech. b. those that are not personal. c. a series of them. d. them only in the introduction or conclusion.
What kind of humor did President Ronald Regan use when he
said "I want to begin by saying how grateful I am that you've asked me here to participate in the celebration of the 100th anniversary of the Knights of Columbus. Now, it isn't true that I was present at the first anniversary."a. Teasing audience members b. Using a humorous quotation c. Telling a joke about his family d. Using self-effacing humor e. Making fun of the Knights of Columbus