Do you have any recommendations for future changes to the spreadsheet model that would better suit the insurance agency?

What will be an ideal response?

Many changes could be made that would help the insurance agency. First, management should collect more data so financial analyses can be performed. Next, management should create a way to enter customer premiums and analyze the trends with that data. Additionally, since commissions are calculated in the current model, the spreadsheet model could be modified and used for tracking the agents' bi-weekly pay.