Provide examples of three different processes that rely on the customer for approximately 100% of the process; about 50%; and about 0%
What unique challenges exist for operations and supply chain managers and process designer in each one of these scenarios?
Examples will vary. Some students might argue that the process designer must be more careful to error-proof the process that relies more heavily on the customer while the manager takes a greater role in a process that does not rely on the customer. The burden for training shifts from an internal to an external focus as the customer becomes a bigger part of the production process. Students should also comment on customer buy-in for the final product and the appropriateness of a limited number and type of processes for customer involvement.
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A corporation in the state in which it was formed is referred to as a(n) ________
A) foreign corporation B) domestic corporation C) alien corporation D) overseas corporation