Explain what it means to "demonstrate effective telephone techniques."
What will be an ideal response?
To demonstrate effective telephone techniques, an office professional must be courteous, be considerate when using
speaker phones, handle angry callers in an appropriate, positive way, return telephone calls promptly, check
messages frequently, and avoid telephone tag.
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A table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time best defines
A) burndown chart. B) affinity diagram. C) SWOT analysis. D) check sheet.
Margaret has $5,000 in her checking account, a home with a market value of $175,000, and stocks valued at $10,000. Margaret also has a credit card debt of $15,000. Margaret's liquidity ratio is
A) 1.00. B) 12.00. C) 12.67. D) .33.