After a British Petroleum drilling platform exploded in the Gulf of Mexico in 2010, the company immediately accepted responsibility for the spill and practiced good crisis public relations

Throughout John's speech on the environment, he reviewed and re-emphasized points previously discussed. What is the textbook term for this technique?

a. internal summary b. conclusion c. preview d. external summary

What are the key differences between the delivery outline

and the preparation outline? What will be an ideal response?