Bad debt expense represents the amount of receivables written off during the period

Which of the following statements is false regarding Electronic Communications Networks (ECNs)?

A) Archipelago and Instinet are two examples of ECNs. B) Competition from ECNs has forced NASDAQ to cut its fees. C) Traders benefit from lower trading costs and faster service. D) ECNs allow institutional investors, but not individuals, to trade after hours.

Traditional customer relationship management (CRM) flies in the face of structured and controlled processes of social CRM

Indicate whether the statement is true or false