What is organizational citizenship behavior? How can this behavior be promoted in the organization?
What will be an ideal response?
Employees who are satisfied with their jobs and committed to their organizations are likely to act in ways that go ?above and beyond the call of duty.? Such actions exceed the formal requirements of their jobs. This is known as organizational citizenship behavior. Suggestions for promoting organizational citizenship behavior include:
1 Go out of your way to help others.
2 Be an example of conscientiousness.
3 Fulfill psychological contracts.
4 Make voluntary functions fun.
5 Demonstrate courtesy and good sportsmanship.
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Manuel was deeply in debt. Manuel decided to sell his $20,000 car to his cousin for $4,000 and then 9 months later Manuel declared bankruptcy. The court would
A) rule Manual legally had the right to sell his car to his cousin at that time B) rule Manuel has made a fraudulent preference C) rule Manuel has committed a deceptive practice D) order the car be taken back from his cousin and order criminal penalties against Manuel E) both C and D
Retaining employees is a ________ issue and the best retention strategies are therefore multifunctional
A) talent management B) career management C) strategic management D) human resources management