Avi began working on his speech by jotting down ideas and drawing lines between ideas he thought were connected. Avi correctly recognized that this mind-mapping exercise was only a precursor to writing a working outline

The self tends to become fixed over time, which is why research shows there's little use in trying to change yourself.

a. True b. False

A popular method of obtaining input, where a small group discusses specific problems, opportunities or issues, is known as which of the following?

A. observing B. brainstorming C. interviewing D. sampling