It is easy to predict the level of demand for certain investments since future economic conditions are fairly measurable

_______ refers to the dividing of the organization's work units into defined functional areas.

A. Framework for customer connection B. Work efficiencies C. Continuous improvement tactics D. Degree of Departmentalization E. Customer intimacy

Downsizing is the most likely to be successful when

a. high-value activity is eliminated first. b. information about the pending layoff is held back from employees. c. it is part of the business strategy to improve the company. d. it is a stopgap measure to save the company money.