Words are both symbolic and arbitrary

You have a friend who regularly interrupts you and others. She tops every story you tell with a story that is more extreme. Even when you are talking, she plays with her jewelry and her hair, acting distracted and keeping the focus on her. This is a classic example of 

A. egocentrism. B. stereotype. C. pseudolistening. D. defensiveness.

You want your friend to look outside the window to see a group of students who are protesting the high cost of higher education. You say nothing, but simply point outside. This is an example of using nonverbal communication as a substitution.

Answer the following statement true (T) or false (F)