When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?
A) timeliness
B) consistency
C) convenience
D) courtesy
Answer: A
Explanation: How long it takes for service to occur and whether the service task gets completed in its designated time period is a measure of timeliness, making this choice the correct response. Consistency is providing the same customer experience from time to time. Courtesy is providing a helpful, polite, cheerful customer experience. Convenience measures how accessible service is.
You might also like to view...
Which of the following is true of the composition of the International Court of Justice?
A. It is composed of 15 judges. B. Its judges are elected to fifteen-year terms of office. C. Its members represent their governments. D. Its judges are elected by the European Commission.
In the new project management professionalism model:
A) Personnel should be in a state of flux with regard to job assignment. B) Process skills will not be important. C) Traditional project champion activities will supplant the currently emphasized nontraditional skills. D) Project management should be a dedicated career path.