Research indicates that leaders with a democratic style tend to produce more __________ among group members.

Throughout John's speech on the environment, he reviewed and re-emphasized points previously discussed. What is the textbook term for this technique?

a. internal summary b. conclusion c. preview d. external summary

Managerial research has indicated that when compared to unsuccessful managers, successful managers spend ________ mediating conflict

A) less time B) more time C) about the same amount of time D) almost no time