Which term is the most abstract?

Communication is a term that most people completely understand

Indicate whether the statement is true or false

In 2004, a federal appellate court decided the case of Commonwealth of Massachusetts v. Microsoft Corp., holding that:

a) Microsoft had to separate the Windows operating system into four different software packages; b) Microsoft had to give $1 billion in software to Massachusetts schools; c) Microsoft had to reveal most of the source code for Windows; d) Microsoft had to pay Massachusetts’ attorney fees; e) Microsoft’s earlier settlement with the U.S. Justice Department was valid and Massachusetts’ appeal should be rejected.