Which of the following will help a service provider overcome the limits imposed by the inseparability of services?
A) using differential pricing
B) working with larger customer groups
C) providing complementary services
D) concentrating on physical evidence and presentation
E) standardizing the service process
B
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A homeowner desires to sell his or her home and signs an exclusive-listing agreement, requiring payment of a six percent commission to the real estate agent. If shortly thereafter, but before the agent has time to do anything to sell the property, the owner surprisingly finds a couple who purchases it for $400,000, the homeowner
a. must pay $24,000 to the listing agent. b. is legally required only to reimburse the agent for out-of-pocket expenses. c. has lucked out and need not pay any commission to the agent, because the agent hadn't done anything yet. d. must pay the $24,000 commission only if the agent had acted with due diligence by placing the listing in the local multiple-listing service.
Capital gains on the sale of municipal bonds are taxable and will occur when bonds are purchased
a. at a discount and then sold at a higher price. b. at a discount and then redeemed for full value at maturity. c. in an IRA account. d. at a discount and then sold at a higher price at full value at maturity.