Identify and explain the three steps of the process for improving your listening.

What will be an ideal response?

The three steps for improving listening are stop, look, and listen. To stop means to become aware of and minimize the effect of internal and external distractions that interfere with listening. The use of self-talk can help us shift our focus from ourselves to the other. To look means to become aware of both the speaker's and your own nonverbal behavior. Pay attention to the speaker's nonverbal behavior and assess its impact on your understanding of the message. Pay attention to your own nonverbal behavior and what it may communicate about your interest in the speaker. To listen means to understand both the details and major ideas. Search for the essence of the speaker's thoughts. Make sure you understand your goals in listening and mentally summarize your understanding of the message. Weave your understanding of details into a comprehensive understanding of the speaker's message.