__________ is a person's ability to interpret unfamiliar gestures and situations and create appropriate behavioral responses

Inducing a specific action is sometimes difficult because inertia discourages listeners from moving

from belief to action. Indicate whether the statement is true or false

After an unsuccessful conversation, Jason throws up his hands and says, "He just didn't understand me at all. He wasn't listening, so that's not my fault."

What principle of personally effective communication is Jason violating in this example? A. selecting the correct communication skill from one's repertoire B. evaluating one's communication skills C. the receiver orientation to communication D. incompetent communication