For many countries language is a matter of cultural pride and preservation. The best example of this is the United States.

Jonathan's team has to decide whether or not to pursue a new business opportunity in Japan. He split the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of __________ conflict.

a. multicultural b. personality c. intragroup d. programmed

Which of the following is not true when discussing cultural factors and their impact on business?

A. a company's global clients’ expectations may differ B. culture is a factor in decision making and negotiations C. employees are managed based on their values and priorities D. customer service has a universal operating standard E. business protocol varies based on culture