Organizations are under pressure to produce products in the optimal location and to serve the world market from there if their products have low value-to-weight ratios.

If deviance causes group members to evaluate norms that are taken for granted, it is ______.

-dysfunctional -intolerant -high performance -functional

In the modern customer-oriented organizational chart, which of the following is considered to be at the top of the organizational pyramid?

A) sales B) top management C) front-line people D) customers E) middle management