You want to utilize supportive communication. You plan to employ validation in your communication with your subordinate. In particular, you want to practice areas of mutual agreement. What will you do?

A) List the subordinate's disadvantages before his/her advantages to finish on a strong positive note.
B) List the subordinate's past mistakes to establish a foundation so that new positive steps can be utilized.
C) List areas of disagreements first followed by areas of agreement.
D) List compliments before criticisms.

Answer: D
Explanation: A) Incorrect. Discussing negative aspects of your subordinate's behavior will make him or her feel invalidated and it will be unlikely that he or she will respond positively to your suggestions. You should instead list compliments before criticisms, because it provides positive energy and a willingness to invest in the conversation.
B) Incorrect. Discussing negative aspects of your subordinate's behavior will make him or her feel invalidated and it will be unlikely that he or she will respond positively to your suggestions. You should instead list compliments before criticisms, because it provides positive energy and a willingness to invest in the conversation.
C) Incorrect. Discussing areas of disagreement will make him or her feel invalidated and it will be unlikely that he or she will respond positively to your suggestions. You should instead list compliments before criticisms, because it provides positive energy and a willingness to invest in the conversation.
D) Correct. Listing compliments before criticisms provides positive energy and a willingness to invest in the conversation.

Business

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