Experience curves may be valid for industrial applications, but have no role in services such as health care procedures

_____________ means that decision-making authority is delegated to lower-level managers and employees.

A. Uniformity of authority B. Decentralized authority C. Specification of authority D. Standardized authority

Which of the following companies has a market-oriented business definition?

A) An electronics company, whose business definition is: "We produce microchips." B) A hotel, whose business definition is: "We rent rooms." C) An apparel company, whose business definition is: "We make and sell women's clothing." D) A cosmetic company, whose business definition is: "We sell hope and self-esteem." E) A pizzeria, whose business definition is: "We sell the world's most delicious thin-crust pizzas."