Leased employees are employees of the organization where they work

When developing bad news messages about transactions, what do many firms include in an attempt to repair the relationship?

A) An element of apology B) An explanation of what the customer should now expect C) An explanation of what is being done to resolve the situations D) An offer of a discount on future orders E) An explanation of what type of performance can be expected in the future

In the National Labor Relations Act, labor organizations are referred to as "unions."

Indicate whether the statement is true or false