Of all the body mions, facial expressions convey the most information

Which one of the following is not a suggestion for language use?

a. Use simple language. b. Use impersonal language. c. Use guiding language. d. Use positive language.

The first step in the five-step decision-making process for small groups is to

a. identify alternative solutions. b. analyze the problem. c. define and delineate the problem. d. evaluate proposed solutions.