Which type of communication involves openness to other points of view?

The next thing to do when writing a speech after you have

selected your specific purpose, is A.) begin research. B.) create an introduction. C.) look up supporting material. D.) analyze the body. E.) write a thesis sentence.

To improve your listening, the book suggests concentrating on the other person as a

communicator and as a human being. Indicate whether the statement is true or false