People start depending on each other for self-confirmation in the ____ stage of relational escalation

Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya's ability to listen to her roommate?

a. preoccupation b. prejudgment c. lack of effort d. reacting emotionally to loaded language e. not recognizing diverse listening styles

Read the following conversation and then answer the question. Marissa: You’ve been on the phone for an hour—get off! Nicole: Okay. Marissa: Now! [tells her friend she will call her later and hangs up.] Marissa: Thank you. Nicole: Ask a little more nicely next time. Consider the first pairing of messages in this conversation. Marissa says “You’ve been on the phone for an hour—get off!” and Nicole says “Okay.” This message pairing is an example of ______.

A. submissive symmetry B. competitive symmetry C. a transition D. complementarity