When Jose looks at the jobs his brothers and sisters have and those of his neighbors, he feels proud. His job seems so much better, more rewarding, and more fulfilling. What individual job satisfaction factor accounts for Jose's attitude?

Which of the following is an example of sampling?

A) offering a free drug to a physician B) offering a free toy in a Cracker Jack box C) offering redeemable points with each purchase D) offering a bonus pack which provides larger sizes for the same price as a smaller size 22

The second building block of a quality improvement system is ________

A) people B) organizational learning and knowledge C) culture D) closeness to customers E) information and finance