Briefly describe the relationship between help desk software and customer relationship management software.

What will be an ideal response?

Help desk software may be one component of a client relationship (CRM) package. CRM is based on the viewpoint that clients are the reason an organization exists and that technology support services are one way to provide excellent customer service.

Computer Science & Information Technology

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? Case-Based Critical Thinking Questions ? Case 3-1 Alex's woodworking shop is trying to design a web page with Cascading Style Sheets (CSS). Alex would like create the new design based on the latest elements and styles from Hypertext Markup Language (HTML) and CSS. He has created a few sample pages: home.htm ---describes the business and contact information Product.htm ---displays a list of product descriptions Custom.htm ---displays a list of custom products Alex had forgotten to give any style for all of his pages. In this case, identify the style that would be applied to his pages.?

A. ?User defined style B. ?External style C. ?User agent style D. ?View render style

Computer Science & Information Technology

Using the history mechanism, give commands to

Assume that you are working with the following history list: 37 mail zach 38 cd /home/sam/correspondence/business/cheese_co 39 less letter.0321 40 vim letter.0321 41 cp letter.0321 letter.0325 42 grep hansen letter.0325 43 vim letter.0325 44 lpr letter* 45 cd ../milk_co 46 pwd 47 vim wilson.0321 wilson.0329 a. Send mail to Zach. b. Use vim to edit a file named wilson.0329. c. Send wilson.0329 to the printer. d. Send both wilson.0321 and wilson.0329 to the printer.

Computer Science & Information Technology