John uses steroids and is unable to control his aggression towards his friends. He is most likely suffering from:

The process of changing or reinforcing a listener's attitudes, beliefs, values, or behavior is

a. persuasion. b. logic. c. argument. d. motivation.

Which of the following suggestions can improve goal setting for conflict management?

a. analyze the relationship you have with the person and that person's conflict style b. familiarize yourself with the physical environment where the conflict occurs c. control your tendency toward verbal aggressiveness d. appreciate the relief that follows working through a productive conflict situation