An illness is considered a physiological distraction to effective listening

"I care about you and would like to figure out a way to talk about this concern without either of us being defensive." The individual in this example is using __________ to talk about the best ways to communicate

Fill in the blanks with correct word

Frances and Jean are watching the president give a speech on television. Frances is a big supporter of the president and identifies politically with his party. Jean did not vote for the president and does not agree with his policies. While listening to the address, Frances is delighted with the president's message and thinks he is on point, whereas Jean thinks the president is not addressing the issue at hand. Which characteristic of communication does this scenario illustrate?

A. Communication passes through perceptual filters. B. Communication is governed by rules. C. Communication has relational implications. D. Communication sends messages, whether intentional or unintentional.