A Chinese mother criticizes her young daughter for having assimilated the American nonverbal aspect of eye contact while their family has been living in the United States. The mother's action is an example of:

Marco receives an e-mail from Volvel, a fashion accessories company, whenever it launches a product. When he gets this message, Marco will quickly refer to the company's website

From what part of the company's website does Marco get information about the new product? a) Online newsroom b) Electronic news service c) First-class mail d) Mat release

Which of the following statements represents sound advice for improving one's speaking style?

A) Write your stylistic devices into your presentation outline only. B) Stylistic devices should be written into the outline while you write it, not after it's finished. C) Ruthlessly remove any stylistic devices which don't seem to work during practice. D) Try to incorporate as many varied stylistic devices as possible into your speech. E) Rely on your extemporaneous speaking skills so that your language style will emerge naturally.