Briefly describe three strategies to minimize misunderstandings and avoid pseudoconflict.

What will be an ideal response?

- Check your perceptions by asking for clarification of what you don't understand.
- Listen between the lines by looking for puzzled or quizzical facial expressions in your partner.
- Establish a supportive rather than defensive climate for conversation by avoiding calculating, controlling, using manipulative strategies, being aloof, acting superior, or rigidly asserting that you're always right.

Communication & Mass Media

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Making information clear and usable is the centerpiece of training.

Answer the following statement true (T) or false (F)

Communication & Mass Media

The ____ is the basic unit of weight in the apothecary system.

A. minim B. grain C. gram D. dram

Communication & Mass Media