All of the following are part of the listening process EXCEPT

A model release, a photo agreement, a work for hire document and a printing contract are examples of:

a. legal defenses in a slander lawsuit. b. documents the U.S. Privacy Commission may subpoena in a privacy lawsuit. c. contracts and agreements most commonly used in PR. d. all of the above

Once group members have been taken advantage of, the road back to a working relationship is steep; therefore, suspicious members should report their feelings to the group for discussion

A. True B. False