A technician is troubleshooting a laptop with a powered USB hub. The USB hub has a keyboard, mouse, and a removable hard drive plugged into it. The devices are not being recognized by the operating system. A USB wireless device is connected directly to the PC and working properly. Which of the following should the technician attempt FIRST?
A. Attach the wireless device to the USB hub to verify if the PC will detect it.
B. Verify that the USB ports are turned on in the BIOS and set the proper boot order.
C. Replace the USB hub with a non-powered USB hub.
D. Replace the keyboard and mouse
Answer: A. Attach the wireless device to the USB hub to verify if the PC will detect it.
Computer Science & Information Technology
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