Any typographical error in a contract will be rectified by the court if one party requests it

A customer ________ is any occasion on which a customer encounters the brand and product—from actual experience to personal or mass communications to casual observation

A) touch point B) point of order C) point of difference D) pivot point E) point of parity

Which of the following stages of negotiations is most likely to take place immediately after the exchange of task-related information?

A) relationship building B) persuasion C) preparation D) concessions and agreement