A flow chart can be used to show power and responsibility relationships in organizations

According to the text, _______ communication is perhaps the most primitive form of communication and probably the first to be used

a. visual b. touch c. scent d. auditory

When Phil said, "I need to talk to you about something that may upset you; let's talk in my office," he was using _______

a. phatic communication b. feedforward c. feedback d. the principle of cooperation