A speaker's words say one thing. However, his lack of eye contact, stiff body movement, and facial grimace say something entirely different, sending a negative message through the

A summary is important because it

A) focuses the speaker on audience outcomes. B) restates the thesis. C) is an aid to audience retention of the speech. D) connects main ideas E) promotes the speaker's ethos

We decide whether to incorporate others' comments into our self-concept by evaluating the feedback using three criteria: frequency of the message, __________, and how consistent the message is with our own experiences and other feedback we've received.

A. politeness of the feedback B. whether we perceive the feedback as credible C. whether the feedback was solicited D. specificity of the feedback