In order to be prepared for a potential labor shortage, a company can increase its ________________ to have employees with multiple skills to fill needed areas within the company.

What is the relationship between the size of an ad agency and the price it pays for spots on television or radio?

A) the bigger the company, the more that will be paid for advertising B) the bigger the company, the less that will be paid for advertising C) medium-sized companies get the best deal D) there is no consistent relationship

A customer who displays the reflective communication style can accurately be described as:

A) reserved B) sensitive C) frank D) sociable E) malleable