The story about the desk clerk at the Marriott Long Wharf Hotel in Boston is a good example of what aspect of effective service recovery?

Planned value is:

A) The total budget for the project. B) A cost estimate of the budgeted resources across the project's life cycle. C) The real budgeted value of the work that has actually been performed to date. D) The cumulative total costs incurred in accomplishing the various project work packages.

At the CMMI Level 2, all projects in an organization use an approved, tailored version of the organization's standard and tested software process for developing and maintaining software

Indicate whether the statement is true or false