Olga puts a direct quotation in her speech outline. She includes a parenthetical citation that

The concept of multiple publics refers to groups of external stakeholders but not internal employees

Indicate whether this statement is true or false.

Tom is speaking on a stage, behind a rather tall podium. His audience is made up of elementary school children. What does Tom need to do to immediately improve his speech?

A) reduce the physical barriers B) minimize any movement C) reduce his gesturing D) stand up straight