Sometimes managers need to reinforce positive behavior but cannot turn to a cash incentive to do so. Identify some positive reinforcement rewards that a manager could use on a day-to-day basis to reward employees

What will be an ideal response?

Answer: There is a long list possible, such as: employee recognition, gift certificates, special events, cash rewards, merchandise incentives, e-mail/print communications, training programs, work/life benefits, variable pay, group travel, individual travel, sweepstakes, encouraging learning and continuous improvement, providing encouragement, giving compliments, allowing employees to set their own goals, expressing appreciation in front of others, sending a note of thanks, giving an employee-of-the-month award, providing a bigger or nicer desk or office. Research indicates that both the financial and nonfinancial incentives improve employee and store performance. The term recognition program usually refers to formal programs, such as employee-of-the-month programs. Social recognition programs generally refer to informal manager-employee exchanges such as praise, approval, or expression of appreciation for a job well done. Employers often supplement financial incentives with various non-financial and recognition based awards. Performance feedback means providing quantitative or qualitative information on task performance to change or maintain performance; showing workers a graph of how their performance is trending is an example.