Large organizations rarely have a clear division of labor

Which of the following is a recommended strategy when facing a hostile question?

A. Tell your audience what you want them to do. B. When you don't know the answer, admit it. C. Be lengthy. This will give you credibility. D. Do not acknowledge emotions.

Explain what it means to add interest through facial expression to reflect tone.

Fill in the blank(s) with the appropriate word(s).