In general, straightforward statements are usually more effective for the audience to absorb

During class, Ben was tapping his pen on his desk. This was preventing Michelle from paying attention to what the professor was saying. Ben's pen tapping is an example of an environmental distraction.

a. True b. False

If you want to be more sensitive to nonverbal messages, you can

A. pay no attention to tone of voice. B. pay particular attention to facial expressions. C. pay particular attention to artifacts. D. pay only moderate attention to a person's body movements.