____competitive

Determining whether an accommodation would impose an undue hardship on an employer takes into account all of the following factors except the:

A. cost of the accommodation. B. financial resources of the employer. C. type of operation involved. D. accommodations already made by the employer for disabled workers.

A customer ________ is any occasion on which a customer encounters the brand and product—from actual experience to personal or mass communications to casual observation

A) touch point B) point of order C) point of difference D) pivot point E) point of parity