_______________ looks at job description and job specification

People, places, and ideas are all ________ that often need to be "sold" by someone and "bought" by someone else

A) tangibles B) goods C) intangibles D) values E) benefits

A typical goal of consumer relations is to keep old customers because ________

A) most product complaints are made by new customers B) most service complaints come from new customers C) most requests for product upgrades come from prospective customers D) most sales are made to established customers