Managing customers is the process of differentiating transactional and collaborative customers, delivering offerings that fulfill the respective requirements and preferences of a portfolio of customers in a superior way, and getting a fair return in

Which of the following goals of a performance evaluation system is accomplished when the

company's actual results are compared to industry standards? A) external benchmarking B) communicating expectations C) promotion of goal congruence D) motivation of unit managers

An example of a test for completeness in the revenue cycle includes the sampling of shipping documents and tracing them to the sales journal and general ledger

a. True b. False Indicate whether the statement is true or false