The right of employees to organize and participate in unions without retaliation from employers was recognized by the:
A. National Labor Relations Act.
B. federal courts.
C. Norris LaGuardia Act.
D. Fair Labor Standards Act.
Answer: A. National Labor Relations Act.
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Martin Smiths works for a small chemical manufacturing company for the past ten years. Off late he and the other workers have developed minor respiratory problems. They confronted the management demanding proper ventilation at the factory as inhaling the chemical fumes continuously could prove fatal. When the management did not respond to their demands, they threatened to sue the company under the _____.
A. OSH Act B. DINA C. Title VII of CRA D. ADA E. ADEA
The owner of the Lords and Ladies hair salon has difficulty in standardizing and controlling the quality of service that the customers in his salon receive. This problem illustrates which of the following unique features of service?
a) Intangibility b) Inseparability c) Perishability d) Heterogeneity e) Marketability