You are an intern at a small mom-and-pop type corner grocery store. The owner's accountant is trying to talk the owners into purchasing an integrated enterprise system for small businesses
The owner thinks the accountant is just trying find a way to charge more money. How would you convince the owner each piece of the integrated enterprise system would help the business?
Answer: The answer should include the following information.
- Supply Chain Management: items are automatically removed from inventory and calculations made for reordering from vendors, identify fast moving items (keep reordering from vendor ) or slow moving items (consider removing from inventory)
- Customer Relationship Management: the purchase is analyze for trends, products purchased at a particular time of day and/or day of the week, analyze for more targeted marketing (coupons)
- Operations/Production System : track items from the meat counter/deli/bakery to know when to order inputs (flour, sugar, various meat products, etc.)
- Human Resources Management: track appropriate personnel positions (more/less bakers, more/less butchers, more/less sales clerks, more/less stockers, etc.)
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