What occurs when two or more incompatible motivations or behavioral impulses compete for expression?

Sanjay handles conflict well, is willing to rely on others when weathering stress, and reports a high level of satisfaction with his work. It is most likely that Sanjay is high in ____

a. ?hardiness b. ?learned helplessness c. ?hostility d. ?time urgency

The most efficient way to learn course material is to ________

a. begin studying a few days before an exam b. cram the night before an exam c. copy important sections of the textbook by hand d. review notes periodically throughout the semester