If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision

Shirley Shands is a hard worker, but Debra, her manager, is irritated with her

While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________. A) Shirley processes her e-mails in an automatic and superficial manner B) Shirley and Debra come from a high-context culture C) Debra is engaging in social loafing D) Shirley suffers from communication apprehension E) Shirley uses filtering when communicating with Debra

_____ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue

Fill in the blank(s) with correct word